A Chabad Chosid was standing on line to have a yechidus –private audience, with the Rebbe. He saw that the person before him was waiting in line so hurt and broken. It seemed as despair was all that could be read upon this man’s face. The Chosid resolved to speak to this man as soon as his audience with the Rebbe was finished. After the Chosid’s audience was over he set about to find the man that stood before him in the line. He was grateful to see that a new spirit was upon the man’s face. He introduced himself to the man and said, “I could not help but notice the despair upon your face as you stood before me on the line.” The man began to tell his story.
“I lost my son, and since his death just could not go on. I hoped that time would heal, but everyday was just as the day of the funeral. I searched amongst the wise and saintly leaders for comfort and direction but found none. Tonight, I have come to the Rebbe for guidance and comfort. The Rebbe said to me as follows, ‘If your son was well but taken away that you could not see him, would you be able to live with that?’ To which I responded, definitely, it to would be painful, however, it would be livable.’ The Rebbe then continued, “and if you were told that you may send your son care-packages and be guaranteed that he would receive them and that they would be of good use, would you send packages?’ ‘Why, of course,’ I replied. The Rebbe than looked me deep in my eyes and said, ‘I assure you that your son is okay in Heaven, and I assure you that your care-packages will reach him and be of good use. Send him a Kaddish, Mishnayos, and charity.’”
“For the first time since the death of my son, despair was lifted from my heart,” concluded the man. “Yes, it is very painful that I cannot physically see him, hear him, and hug him, but I know now that he is okay, and a new form of communication can exist.”
(Rabbi Yitchak Lifshitz)